STORE POLICY

Payment Methods

TERMS OF SALE

ALL ORDERS PLACED BY YOU (THE CUSTOMER) ARE SUBJECT TO ACCEPTANCE UNDER THE TERMS AND CONDITIONS OF THE CLOTH SHOP LTD.

WHEN YOU REACH CHECKOUT AND SELECT ‘CHECKOUT’, YOU AGREE TO PAY FOR THE GOODS AT THE PRICES SHOWN, ALONG WITH ANY APPLICABLE DELIVERY CHARGES. YOU WILL THEN RECEIVE AN EMAIL ACKNOWLEDGING YOUR ORDER.

YOUR ORDER IS ONLY ACCEPTED – AND THE CONTRACT CONSIDERED COMPLETE – ONCE THE GOODS HAVE BEEN DISPATCHED. UNTIL THEN, THE CLOTH SHOP RESERVES THE RIGHT NOT TO ACCEPT AN ORDER OR TO CANCEL IT IF NECESSARY.

IF AN ITEM IS OUT OF STOCK, WE WILL CONTACT YOU TO ADVISE LEAD TIMES OR ARRANGE A FULL REFUND.

AVAILABILITY AND PRICING

ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. IF WE CANNOT FULFIL YOUR ORDER AFTER PAYMENT HAS BEEN TAKEN, WE WILL REFUND YOU PROMPTLY.

THE CLOTH SHOP RESERVES THE RIGHT TO WITHDRAW OR AMEND FABRICS, PRODUCTS, OR INFORMATION ON THIS WEBSITE AT ANY TIME. WE ARE NOT LIABLE TO YOU OR ANY THIRD PARTY FOR SUCH CHANGES.

WE MAY ALSO REFUSE OR CANCEL AN ORDER AT OUR DISCRETION (FOR EXAMPLE, IF THERE IS INSUFFICIENT STOCK, IF DELIVERY TO YOUR AREA IS NOT POSSIBLE, OR IF AN ITEM HAS BEEN LISTED AT AN INCORRECT PRICE). THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Fabric & Products

CUT FABRIC IS NON-RETURNABLE AND NON-REFUNDABLE UNLESS FAULTY.
FABRIC COLOURS AND TEXTURES MAY VARY SLIGHTLY BETWEEN BATCHES.
FABRIC IS PRICED BY THE METRE. MULTIPLE METRES OF THE SAME FABRIC WILL USUALLY BE SUPPLIED AS ONE CONTINUOUS LENGTH.
MANY OF OUR FABRICS ARE NATURALLY DYED; COLOUR TRANSFER CAN OCCUR. WE RECOMMEND WASHING BEFORE USE.
COLOURS SHOWN ON SCREENS MAY DIFFER FROM REAL LIFE. WE ALWAYS RECOMMEND ORDERING SAMPLES BEFORE PLACING A LARGER ORDER.

Delivery

WE AIM TO DISPATCH ORDERS WITHIN 7 WORKING DAYS. DELIVERY TO REMOTE AREAS OR INTERNATIONAL ADDRESSES MAY TAKE LONGER.

IF YOU ARE NOT AVAILABLE AT THE TIME OF DELIVERY, A CALLING CARD WILL BE LEFT SO YOU CAN REARRANGE. IF DELIVERY IS ATTEMPTED MORE THAN ONCE WITHOUT SUCCESS AND THE GOODS ARE RETURNED TO US, YOU WILL BE RESPONSIBLE FOR THE COST OF RE-DELIVERY.

FOR INTERNATIONAL ORDERS, PLEASE NOTE THAT CUSTOMS DUTIES OR TAXES MAY APPLY. THESE ARE THE CUSTOMER’S RESPONSIBILITY.

returns

FAULTY ITEMS MAY BE RETURNED. YOU MUST NOTIFY US OF A FAULT WITHIN 7 DAYS OF DELIVERY BY EMAIL OR TELEPHONE.

ALL RETURNS SHOULD BE SENT TO:

THE CLOTH SHOP
290 PORTOBELLO ROAD
LONDON
W10 5TE

CUSTOMERS REMAIN RESPONSIBLE FOR RETURNED ITEMS UNTIL RECEIVED BY US. ONCE THE ITEM HAS BEEN INSPECTED, A REFUND WILL BE ISSUED AS QUICKLY AS POSSIBLE.

PrivacY & SECURITY

WE VALUE YOUR PRIVACY. THE ONLY INFORMATION WE COLLECT IS YOUR NAME, EMAIL ADDRESS, BILLING AND DELIVERY ADDRESS, AND PHONE NUMBER. WE DO NOT STORE OR HANDLE PAYMENT CARD DETAILS DIRECTLY.

WE SHARE NECESSARY DETAILS WITH OUR TRUSTED DELIVERY PARTNERS (DHL, UPS & ROYAL MAIL) SOLELY TO FULFIL YOUR ORDER. THEY MAY NOT USE YOUR INFORMATION FOR ANY OTHER PURPOSE.

Liability

THE CLOTH SHOP’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE PRICE OF THE GOODS SUPPLIED. WE WILL NOT BE HELD LIABLE FOR ANY CONSEQUENTIAL LOSSES, INCLUDING DELAYS IN DELIVERY.

General

WE MAKE EVERY EFFORT TO ENSURE THE INFORMATION ON THIS WEBSITE IS ACCURATE, BUT ERRORS MAY OCCASIONALLY OCCUR. WE RESERVE THE RIGHT TO CORRECT PRICING ERRORS, WITHDRAW PRODUCTS, OR AMEND THESE TERMS AT ANY TIME.

YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. THE CLOTH SHOP CANNOT BE HELD LIABLE FOR ANY DAMAGE OR LOSS TO COMPUTER EQUIPMENT AS A RESULT OF USING THIS WEBSITE.

THIS WEBSITE, ITS CONTENT, AND ANY CONTRACT FORMED AS A RESULT OF ITS USE ARE GOVERNED BY ENGLISH LAW.